1. Choose your voucher
Browse our curated selection of physiotherapy, dental, aesthetic, and wellness treatments — or select a custom-value voucher for complete flexibility.

2. Instant delivery
Your e-voucher arrives within seconds — ready to surprise someone special — while printable PDFs make it easy to present in person.

3. Simple redemption
The recipient can redeem their voucher directly at our clinic or by phone when booking their appointment. Each voucher is valid for 12 months from the date of purchase.

Change of mind?
We understand plans can change. Unused vouchers may be refunded within 14 days of purchase, provided they have not been redeemed or booked against an appointment. Refunds are processed back to the original payment method.

Extending your voucher
If your voucher is approaching expiry and hasn’t been used, we’re happy to extend it for an additional 3 months free of charge. Simply contact our reception team before the expiry date to arrange the extension.

Lost or misplaced vouchers
No problem — digital vouchers can be reissued instantly. Just contact us with your order number or the purchaser’s name and email address.

Please note:
Refunds and extensions apply only to vouchers purchased directly from Medical Dental Spa. Third-party or promotional vouchers may be subject to their own terms.

Your Consumer Rights
This policy does not affect your statutory rights under the UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

How to Request a Refund
To request a refund or report a problem, please contact us at:
Email: contact@medicaldentalspa.co.uk
Phone:  +44 203 340 31 66
Address: Unit 5, Hampstead West, 224 Iverson Road, NW6 2HL,London

1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, improve site performance,
and provide relevant content and offers.

2. How we use cookies
We use cookies for several purposes:

• Essential cookies – Required for the site to function properly (for example, to keep items in your cart).
• Performance cookies – Help us understand how visitors use our Webshop so we can improve design and usability.
• Functional cookies – Remember your settings, such as preferred language or currency.
• Marketing cookies – Used (with consent) to show you relevant promotions and measure the effectiveness of campaigns.

3. Managing your preferences
When you first visit our site, you’ll see a cookie banner allowing you to accept or manage your preferences.
You can change or withdraw consent at any time via the “Cookie Settings” link at the bottom of our pages.

4. Third-party services
We may use trusted third-party tools such as Google Analytics or Stripe (for payments), which set their own cookies to support essential functionality and analytics.

5. More information
If you have any questions about our use of cookies, please contact us

1. General
These Terms and Conditions apply to all voucher purchases made through the Medical Dental Spa online shop. By completing your order, you agree to these terms.

2. Voucher validity
Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated. Expired vouchers cannot be redeemed unless an extension has been arranged prior to the expiry date.

3. Redemption
Vouchers can be redeemed in person at our clinic or by phone when booking an appointment. They are valid for the treatment(s) specified or may be used as part-payment toward another service of equal or greater value.

4. Delivery
Vouchers are delivered instantly via email or as a downloadable PDF. Please ensure all recipient details are entered correctly, as we cannot accept responsibility for errors in email addresses.

5. More information
Unused vouchers may be refunded within 14 days of purchase, provided they have not been redeemed or used to make a booking. Refunds are returned to the original payment method only. After this period, vouchers are non-refundable.

6. Extensions
We offer a complimentary 3-month extension for unredeemed vouchers upon request before expiry. Contact our reception team to arrange an extension.

7. Lost vouchers
If a voucher is lost or deleted, we can reissue it to the original purchaser or recipient once verified.

8. Transferability
Vouchers are transferable to another recipient, but cannot be exchanged for cash, replaced if lost, or resold commercially.

9. Pricing & availability
All prices are in GBP (£) and include VAT. Treatments, practitioners, and prices may change without notice.

10. Liability
Medical Dental Spa is not liable for any loss, damage, or delay resulting from factors beyond our reasonable control, including technical errors, email delivery issues, or force majeure events.

11. Privacy
All personal data is handled in accordance with our Privacy & GDPR Policy and current UK data protection legislation.

12. Contact
For questions about vouchers, refunds, or these terms, please contact:
📧 contact@medicaldentalspa.co.uk
📍 Medical Dental Spa, Unit 5, Hampstead West, 224 Iverson Road, NW6 2HL, London

1. Overview
At Medical Dental Spa, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard the information you share with us when purchasing or redeeming vouchers through our website.

2. Who we are
Medical Dental Spa (“we”, “our”, “us”) is a CQC-registered clinic offering physiotherapy, dental, aesthetic, and wellness services in the United Kingdom.

3. Information we collect
We collect the following types of personal data:

• Contact information: name, email address, phone number, billing and delivery details.
• Transaction details: purchase history, payment method (processed securely via third-party providers such as Stripe or Adyen).
• Technical data: IP address, browser type, device information, and cookies (see our Cookie Policy).
• Communication data: messages sent via forms, email, or support requests.

4. How we use your data
Your data is used to:

• Process and deliver your voucher order.
• Personalise and email vouchers to recipients.
• Manage customer support and service updates.
• Improve our website and customer experience.
• Send optional marketing offers (only if you have opted in).

5. Lawful basis for processing
We process your data under the following lawful bases:

• Contract: to fulfil your voucher purchase or service booking.
• Consent: when you opt into marketing or communications.
• Legitimate interest: for website improvement and fraud prevention.
• Legal obligation: where required by UK tax or accounting law.

6. Data retention
We retain personal data only as long as necessary to fulfil the purposes above — typically up to 6 years for accounting and legal compliance. Marketing preferences can be updated or withdrawn at any time.

7. Sharing your data
We only share personal data with trusted service providers who help operate our business — such as payment processors, email services, and analytics tools. These partners are bound by confidentiality and data protection agreements. We never sell or trade your personal data.

8. Your rights under UK GDPR
You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing.
• Request data portability.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused.
• To exercise these rights, contact us at contact@medicaldentalspa.co.uk.

9. Data security
We use encryption (HTTPS/SSL), secure payment gateways, and regular audits to protect your data from unauthorised access, alteration, or loss.

10. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the revision date noted above.