patient
information

At Medical Dental Spa, we prioritize the efficient use of appointment time and aim to provide exceptional care to all our patients. To achieve this goal, we have implemented a cancellation policy as follows:

1. 48 Working Hours Notice for Short 30-Minute Appointments: If you have a 30-minute appointment scheduled, we kindly request that you provide us with at least 48 working hours’ notice if you need to cancel or reschedule. This allows us enough time to offer the appointment slot to another patient in need of treatment.
2. 48 Working Hours Notice for Longer Appointments: For appointments that are scheduled for extended periods or involve complex treatments, we require a minimum of 48 working hours’ notice for any changes or cancellations. This enables us to accommodate the specific time and resources needed for these appointments.

How to Notify Us:

To make changes to your appointment, please call us at 02085678120 during our regular business hours. Alternatively, you can also send us an email at info@medicaldentalspa.co.uk.

Appointment Cancellation Charge:

While we understand that unforeseen circumstances may arise, frequent last-minute cancellations or missed appointments can disrupt our services and inconvenience other patients who may be in need of urgent treatment. Therefore, we may apply a cancellation charge under certain circumstances.

The cancellation charge will be £50.00 for every 30 minutes of the planned appointment duration. This fee helps cover the costs associated with the unused appointment time and compensates for the inconvenience caused to other patients.

Our Commitment to Patients:

We highly value our patients and their well-being. By adhering to our cancellation policy, you not only help us maintain the efficiency of our services but also contribute to ensuring that essential treatments are available to those who need them.

Thank you for your cooperation and understanding. We look forward to serving you and meeting all your healthcare needs at Medical Dental Spa.